The following limits are applied to the GameSparks API and Portal.
Usage Limits Exceeded? For details of the errors you will see if you exceed any of the usage limits imposed on the GameSparks service by Pricing Tier, and what to do if you want to increase those limits, see below.
|Data Storage||Limit||Resource Link|
|Game Data Type document size||Less than 400kb||N/A|
|MongoDB maximum document size||Limit imposed by MongoDB.||MongoDB Resource|
Note that there is a default limit imposed on overall storage for both the Preview and Live environments. You can request an increase in your Data Storage limit. Please see our Usage Limits and Fair Usage Policy page for details.
|Data Transfer Type||Limit|
|Uploadable asset||maximum file size of 3.5MB|
|POST (REST API and Data Explorer)||4MB|
|Packet Size||1400 bytes|
Real-Time Recommendations? For recommended bandwidth usage and maximum players for Real-Time games, please see here.
Concurrently Connected Users (CCUs)
The limit imposed on the number of concurrently connected users (CCUs) for your game depends upon the game's Pricing Tier - please see our Pricing webpage for details.
What counts as a connected user for the limit imposed on the number of CCUs?
For an explanation of how CCUs is calculated for your game and how to tell if you have reached your limits, please see our Self-Service Pricing FAQs page.
API Request Rate
For details of the default limits imposed on API request rate per second for both the Preview and Live environments, please see our Usage Limits and Fair Usage Policy page. You can request an increase in your API request rate.
What counts as an API request for this request rate per second limit?
For an explanation of what counts as an API request, please see our Self-Service Pricing FAQs page.
Errors when Exceeding Usage Limits
The following table lists the error messages you'll receive if you exceed any of the limits imposed on service usage for your current Pricing Tier and which are listed here.
|RUNTIME_CCU_PREVIEW||Number of concurrently connected users (CCUs) in Preview|
|RUNTIME_CCU_LIVE||Number of concurrently connected users (CCUs) in Live|
|RUNTIME_API_REQUESTS_PREVIEW_SECOND||Number of API Request per second in Preview|
|RUNTIME_API_REQUESTS_LIVE_SECOND||Number of API Request per second in Live|
|MONGODB_MAX_DATABASE_MB_PREVIEW||Amount of data storage in Preview|
|MONGODB_MAX_DATABASE_MB_LIVE||Amount of data storage in Live|
What can I do if I want to increase my service usage limits?
If your game is on the Standard or Enterprise Pricing Tier, you can raise a support ticket:
- Please select a ticket type of: "Service Limits Increase Request".
- Tell us the limit you are looking to have increased, to what value, and the reasoning behind the request.
Note that it can take several business days to process these requests, so please provide as much detail as you can upfront.